General terms and conditions

version 7.2 of 16/09/2023
ARTICLE 1: PURPOSE AND SCOPE
These general terms and conditions of sale apply by right, without restriction or reservation, to any purchase of accommodation services (bare pitch rental; accommodation rental), catering services, entertainment or any other services offered by “Camping Les Chapelains”, hereinafter referred to as the “Campsite”, to consumers and non-professional customers, hereinafter referred to as the “CLIENT”.
The main features of the services are presented on the Camping website www.chapelains.com. The CLIENT is obliged to read them before placing an order. The choice or purchase of a service is the sole responsibility of the CLIENT. The campsite rules and regulations are available on the www.chapelains.com website and are posted on the campsite premises.
These terms and conditions and the internal regulations apply to the exclusion of all other terms and conditions, in particular those applicable to other service marketing channels or to the Internet.
These general terms and conditions of sale, together with the internal regulations, are available prior to the conclusion of the contract for the provision of services and shall prevail, where applicable, over any other version or any other contradictory document.
The CLIENT declares that he/she has read and accepted these general terms and conditions of sale and internal regulations before concluding the service supply contract. Validation of the order for services by the CLIENT implies unreserved acceptance of these general terms and conditions of sale and of the internal regulations. These general terms and conditions of sale may be subject to subsequent modifications. The version applicable to the CLIENT’s purchase is that in force on the day the contract is concluded.

ARTICLE 2: RESERVATION CONDITIONS
Reservations are strictly nominative and may under no circumstances be transferred, assigned or sublet, under penalty of nullity.
Minors must be accompanied by their parents or legal guardians.
The Campsite reserves the right to refuse a CLIENT if he/she has previously caused damage, infringed safety regulations or interfered with the peaceful enjoyment of other guests.

2.1 ESTIMATE
Reservations made online, by e-mail or by telephone are subject to a prior estimate. The sending of this quotation is only an option for the reservation and not a definitive confirmation of the reservation.

2.2 RESERVATION
Reservations based on a quotation are only considered definitive by the Campsite after payment of a deposit or the total price of the stay.

2.3 PAYMENT OF THE BALANCE
If the CLIENT has paid a deposit for the reservation, the balance of the stay is payable in full 6 weeks before the arrival date. Non-payment of the balance, after reminder by any means on the part of the Campsite, automatically results in the cancellation of the reservation and the application of the “Cancellation” paragraph.

2.4 CANCELLATION
Cancellation/Interruption insurance
At the time of booking, the CLIENT may take out optional Cancellation/Interruption insurance distributed by the campsite. The general terms and conditions of Cancellation/Interruption Insurance are available on request from the Campsite or from the insurer. At the same time as informing the insurer, the CLIENT must notify the campsite by post or e-mail as soon as the event preventing the stay or necessitating its interruption occurs.
Cancellation without Cancellation/Interruption insurance
If the CLIENT has not subscribed to Cancellation/Interruption insurance, in the event of cancellation of the reservation by the CLIENT after its acceptance by the Campsite for any reason whatsoever, the conditions are as follows:
– if the CLIENT has paid a deposit at the time of booking, the deposit will be forfeited to the campsite and will not give rise to any reimbursement.
– if the CLIENT has not paid a deposit at the time of booking, he/she will be liable for cancellation charges amounting to 30% of the price of the stay.
In addition to the deposit or cancellation fee, the Campsite may also claim damages for any loss suffered:
– if the CLIENT cancels up to 6 weeks before the scheduled arrival date, the amount of damages and interest will be equal to 30% of the price of the stay plus the booking/reservation fees;
– if the CLIENT cancels less than 6 weeks and at least 7 days before the scheduled arrival date, the amount of damages and interest will be equal to 60% of the price of the stay, plus booking/reservation fees.
– if the CLIENT cancels less than 7 days before the scheduled arrival date, the amount of damages and interest will be equal to the full price of the stay, plus booking/reservation fees.
In all cases, the CLIENT must notify the Campsite by post or e-mail of the Cancellation of the stay, with the date of receipt serving as proof.
Similarly, the campsite cannot cancel the reservation after receipt of the deposit, except in cases of force majeure.

2.5 RESERVATION MODIFICATION
No reduction or refund will be made in the event of: absence; late arrival; early departure; if all or some of the occupants are absent for one or more nights during their stay. If the CLIENT does not show up within 24 hours of the start of the stay, and without proof and/or information of the CLIENT’s arrival, the campsite will dispose of the pitch or rental accommodation.

ARTICLE 3: STAY SCHEDULE

3.1 TIMETABLE
Accommodation rentals start at 4pm and end at 10am.
Pitches start at 2:30 pm and end at 11:00 am.

3.2 DELAY
Any delay in arrival must be expressly notified to the campsite. Any delay does not give rise to any reimbursement, and no reduction in the initial price can be claimed.

3.3 DEPARTURE
An additional night’s stay will be charged if the rented accommodation is vacated and, where applicable, the key returned, or if the pitch is vacated after the times stipulated in the “Schedules” article. Any request to extend your stay must be made at least 24 hours before the scheduled departure date, as the Campsite is not obliged to respond favorably. No reduction will be made if occupants are absent for one or more nights during their stay, or in the event of early departure.

3.4 PETS
Pets are not permitted for stays with accommodation rental. For pitches, pets are accepted at an additional cost per animal per day, provided they are vaccinated and kept on a leash by an adult. Category 1 and 2 dogs are not accepted. The CLIENT must be able to present the mandatory vaccination certificates. The campsite may refuse to accept any pet owner who fails to comply with this clause.

3.5 CHANGE OF ACCOMMODATION OR PITCH
The campsite may allocate accommodation or a pitch different from but equivalent to that initially booked in cases where there is a clear need to do so.

3.6 GUARANTEE DEPOSIT
For rental accommodation, the customer must pay a guarantee deposit on arrival, the amount of which is defined according to the type of accommodation on the www.chapelains.com website. An inventory of fixtures will be made on the CLIENT’s arrival and departure. At least one CLIENT and one member of the campsite staff must be present for each inspection.
Any complaint about the state of the accommodation or its inventory must be brought to the attention of the management within 2 hours of arrival at the latest. After this deadline, no claim will be considered: the hirer will therefore be held responsible for any shortages or damage.
The security deposit will be returned to the CLIENT at the end of the stay or no later than 7 days after the end of the stay, after deduction of any damages noted in the departure inventory. The withholding of the deposit does not preclude additional compensation in the event of costs exceeding the amount of the deposit.
A security deposit may also be required by Camping Les Chapelains for pitch stays, such as group stays. In this case, the security deposit will be returned to the CLIENT at the end of the stay or no later than 7 days after the end of the stay, less any compensation deducted for any damage caused to common facilities and notified by e-mail to the CLIENT within 3 days of the end of the stay. The withholding of the deposit does not preclude additional compensation in the event of costs exceeding the amount of the deposit.

3.7 INTERNAL RULES AND SAFETY INSTRUCTIONS
All persons present on the campsite must read and comply with the Safety Instructions and Internal Rules. Failure to comply may result in permanent exclusion without reimbursement or compensation.

3.8 VISITORS
The CLIENT must inform the campsite management of any visitors who may come to visit. Visitors must present themselves at the reception desk on arrival and identify themselves.

ARTICLE 4 : RATES
For bare pitches, rates include use of the rented pitch and free access to the campsite sanitary facilities.
In the case of accommodation, unless otherwise stipulated, the price of the stay includes water, electricity and gas under normal conditions of use, free access to the campsite’s sanitary facilities, as well as the use of the accommodation rented in accordance with the quote with all the facilities specific to this accommodation as indicated on the campsite’s website at the time of the booking request.
Any abnormal or disproportionate use of equipment may be subject to additional charges.
Likewise, the campsite may issue an additional invoice if the CLIENT causes a disturbance to the campsite, causes damage to the rented property, or fails to comply with the campsite’s rules and regulations, in the form of damages and interest.

The services offered by the Campsite are provided at the rate in force on the www.chapelains.com website, according to the estimate drawn up when the sale of services provided by the Campsite is registered. Service prices are quoted in euros, including VAT. The customer’s attention is drawn to the fact that the tourist tax is not included in the price.
These rates are firm and non-revisable during the period of validity, which extends from the opening of reservations until the annual closing of the campsite. The Campsite reserves the right to change prices at any time outside this validity period. The provision of optional services, such as (this list is not exhaustive) equipment hire, bed and bath linen, and catering, will give rise to an additional charge according to the price list in force on the www.chapelains.com website.

ARTICLE 5: PAYMENT TERMS
Payment for services may be made by bank transfer, cheque, ANCV vacation vouchers, credit card, cash or via a credit card payment platform chosen by the campsite. This last means of payment does not give the Camping website the definition of a merchant site, the website being a booking platform.
No discount will be applied by the Campsite.

ARTICLE 6: RIGHT OF WITHDRAWAL
According to article L221-28 of the French Consumer Code, given the nature of the services provided, the customer does not have a right of withdrawal. The contract is definitively concluded upon acceptance of the quotation by the CLIENT in the manner specified in article 2.

ARTICLE 7: OBLIGATIONS

7.1 OBLIGATIONS OF THE CLIENT
The CLIENT undertakes to respect the number of people indicated in the reservation. The number of people occupying an accommodation or pitch may not exceed the capacity indicated on the www.chapelains.com website, unless expressly agreed by the campsite.
The CLIENT undertakes to comply strictly with the house rules. Any infringement by the CLIENT or persons accompanying the CLIENT is the CLIENT’s responsibility.

7.2 OBLIGATIONS OF THE CAMPSITE
The campsite undertakes to do its utmost to ensure compliance with the rules and regulations and to put a stop to any disturbances that might interfere with the smooth running of the CLIENT’s stay.

ARTICLE 8 : COMPLAINTS
Complaints concerning the stay must be brought to the attention of the campsite management as soon as possible. Management will endeavor to find a solution quickly.

ARTICLE 9: FORCE MAJEURE
The campsite declines all responsibility for disruptions, interruptions or hindrances to your stay caused by events that could be qualified as force majeure.
Force majeure is defined as any event beyond Camping’s control which could not reasonably have been foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures.
Force majeure includes, but is not limited to: weather conditions preventing the provision of the service, acts of any civil or military authority, de facto or de jure, mobilization war, revolt, total or partial strike, fire or flood, administrative closure, accidents, riots, interruption or delay of means of transport, acts of any third party, including the CLIENT, or any other circumstance having an external cause and directly preventing it. In the event of the occurrence of an event qualified as force majeure, the Campsite reserves the right to suspend its obligations, without any prejudice or claim for damages being attributable to it. If the event of force majeure is only temporary, the obligation is suspended, unless the resulting delay justifies cancellation of the contract. If the impediment is definitive, the contract may be rescinded by operation of law, and the parties are released from their obligations.

ARTICLE 10: IMPREVISION
The theory of unforeseeability provided for in article 1195 of the French Civil Code is excluded from all contracts for the provision of services, regardless of form, entered into with Camping.

ARTICLE 11: LIABILITY
The campsite management cannot be held responsible for theft, damage or accidents to the CLIENT’s personal property, equipment or vehicles during his stay. The CLIENT is required to take out civil liability insurance to cover this risk.
The CLIENT is responsible for all disturbances that may occur on the pitch or in the accommodation rented by him during his stay. The campsite cannot be held liable in this respect. Visitors are the sole responsibility of the CLIENT who welcomes them.
The Campsite is responsible for the internal infrastructures and undertakes to do its utmost to maintain them and ensure the safety of the CLIENT during the stay, except in cases where the CLIENT, persons or things in his/her care are the cause of the damage.

ARTICLE 12: SAFETY
Any malfunction of electrical or gas appliances or equipment or of the water service must be reported immediately to the campsite reception. In all cases, the CLIENT must comply with the Safety Instructions posted in the accommodation or on the internal regulations. It is forbidden to connect an electric motor vehicle to the campsite facilities. The use of portable air conditioners, electric barbecues, electric planchas, electric hotplates or charcoal barbecues is strictly forbidden within the campsite grounds, as well as in the ramp, on the riverbank or on the riverbed.
Gas barbecues with lids are permitted, although the campsite management reserves the right to temporarily prohibit their use for good reason. Open fires are strictly forbidden within the campsite grounds, in the ramp, on the river bank or on the riverbed.
Children under 6 years of age are not allowed to use bunk beds.

ARTICLE 13: APPLICABLE LAW
These General Terms and Conditions of Sale and the transactions arising therefrom are governed by and subject to French law. In the event of translation into one or more foreign languages, the French text alone shall prevail in the event of dispute.

ARTICLE 14: DISPUTES

14.1 COMPETENT COURT
All disputes arising from sales transactions concluded in application of these general terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences and after-effects, and which cannot be resolved between the Campsite and the CLIENT, shall be referred to the courts of Valence (Drôme), the place where the service was provided.

14.2 CONSUMER MEDIATION
The CUSTOMER is hereby informed that he/she may, after having made a complaint in writing and without result, have recourse to conventional mediation, in particular with Medicys for disputes arising from the sale or provision of services between the CUSTOMER and the Campsite. Recourse to consumer mediation is free of charge and the related costs are borne by the Campsite.
The CUSTOMER may contact the Consumer Mediator :
Online at https://www.cm2c.net/, by e-mail: cm2c@cm2c.net, by post: 49 Rue de Ponthieu, 75008 Paris 3e.