revision 6.2 of 10/11/2018
ARTICLE 1: PURPOSE AND SCOPE
These general conditions of sale apply by right, without restrictions or reservation to any purchase of accommodation services (rental of camping pitch or accommodation rental), food services, entertainment or any other services proposed by the “Camping Les Chapelains” hereinafter referred to as “Camping” to consumers and non-professional clients hereinafter referred to as the CLIENT.
The main characteristics of the services are presented on the Camping www.chapelains.com website. The CLIENT is required to read it before placing an order. The choice or purchase of a service is the sole responsibility of the CLIENT. The internal regulations of the campsite are available on the website www.chapelains.com and are posted in the campsite.
These conditions and the internal regulations apply to the exclusion of all other conditions, and in particular those applicable for other channels of marketing services or on the Internet.
These general terms and conditions of sale as well as the internal regulations are systematically communicated to any CLIENT before the conclusion of the contract of provision of services and will prevail, if necessary, on any other version or any other contradictory document.
The CLIENT declares to have read the present general conditions of sale and the internal regulations, and to have accepted them before the conclusion of the contract. The validation of the order by the CLIENT implies acceptance without restriction or reservation of these general conditions of sale and the internal regulations.
These general conditions of sale may be subject to subsequent amendments, the version applicable to the purchase of the CLIENT is the one in force on the day of the conclusion of the contract.
ARTICLE 2: CONDITIONS OF RESERVATION
Reservations are strictly personal and can not be transferred, assigned or sublet under penalty of nullity.
Minors must be accompanied by their parents or legal guardians.
Camping reserves the right to refuse a CLIENT if it has previously caused damage, violates safety rules or impedes peaceful enjoyment by other guests.
Booking online, by email, or phone results in the establishment of a preliminary estimate. The sending of this estimate is only an reservation option and is not a final confirmation of reservation.
The reservation is considered final by the Camping only after the payment of a down payment if the stay starts more than 8 weeks before the date of issue of the estimate, or of the total amount of the stay if it starts less than 8 weeks before the date of issue of the quote.
2.3 PAYMENT OF BALANCE
If the reservation resulted in the payment of a down payment by the CLIENT, the balance of the stay is fully payable 6 weeks before the date of arrival. The non-payment of the balance, after reminder by any means by the Camping, automatically entails the cancellation of the reservation and the application of the paragraph “Cancellation”.
Cancellation / Interruption Insurance
The campsite offers the CLIENT to take out an optional Cancellation / Interruption insurance “Campez-couvert” when booking, with the insurer Gritchen Tolede et Associés. The insurer undertakes to reimburse the CLIENT all or part of the stay (excluding booking/reservation fee) in the event of an event preventing the stay or requiring its interruption. The general conditions are available on request at the Camping or on www.campez-couvert.com. The CLIENT must imperatively notify the campsite by mail or email as soon as the event preventing the stay or requiring its interruption occurs. The CLIENT must also notify the insurer in writing of any claim likely to result in insurance coverage within 10 business days (period reduced to 2 business days in case of theft).
Cancellation not Covered by the Cancellation / Interruption Insurance
In case of cancellation of the booking by the CLIENTafter its acceptance by the Campsite for any reason whatsoever, except for the conditions covered by the Cancellation / Interruption insurance if it has been subscribed by the CLIENT, the down payment will be automatically acquired by the Camping and will not give rise to any refund. The Camping may also demand compensation for damages:
– if the CLIENT cancels up to 6 weeks before the date of arrival indicated in the contract, the total amount of damages will be equal to 30% of the cost of the stay plus the booking/reservation fee;
– if the CLIENT cancels less than 6 weeks and at least 7 days before the date of arrival indicated in the contract, the total amount of damages will be equal to 60% of the cost of the stay plus the booking/reservation fee;
– if the CLIENT cancels less than 7 days before the date of arrival indicated in the contract, the total amount of damages will be equal to the total cost of the cost of the stay plus the booking/reservation fee;
In all cases, the CLIENT must imperatively notify the campsite by mail or by e-mail of the Cancellation of the stay, only the date of receipt being authentic.
In the same way, the Camping will not be able to cancel the reservation after reception of the down payment, except in case of force majeure.
2.5 MODIFICATION OF BOOKING
No reduction or refund will be made in case of: absence; delayed arrival; early departure; if all or part of the occupants are absent one or more nights during their stay. In case of no presentation of the CLIENT within 48 hours from the beginning of the stay and without proof and / or information of the arrival of the CLIENT, the campsite will be free to use the accommodation or camping pitch.
ARTICLE 3: CONDUCT OF THE STAY
Accommodation rentals begin at 15:00 and end at 10:30. Camping pitch rentals start at 15:00 and end at 11:00.
Any late arrival must be expressly notified to the campsite. The possible delay is not refundable and no reduction of the price can be requested on the amount of the initial price.
Any release and, where applicable, return of key from the rented accommodation or release of the camping pitch after the hours provided in the article “Schedules” entails the invoicing of an additional night.
Pets are not allowed for stays with accommodation rentals. For stays on camping pitches, pets are allowed with a supplement per pet per day, subject to being vaccinated and leashed by a person of full age. Category 1 and 2 dogs are not accepted. The CLIENT must be able to present the compulsory vaccination certificates. The campsite may refuse any pet owner who does not respect this clause.
3.5 CHANGE OF ACCOMMODATION OR CAMPING PITCH
The Camping may assign a different accommodation or camping pitch but equivalent to the one initially reserved in cases where it is established a manifest need.
3.6 SECURITY DEPOSIT
For the rental of accommodation, the customer will pay upon arrival a security deposit whose amount is defined according to the type of accommodation on the website www.chapelains.com. An inventory will be made upon arrival of the CLIENT and at his departure. Each inventory is done in the presence of at least one CLIENT and a member of the Camping staff.
Any complaint about the state of the accommodations or their inventory must be brought to the attention of the Management no later than 2 hours after arrival. After this period, no claim will be taken into account: the tenant will be held responsible for any missing or damage found. The security deposit will be returned to the CLIENT at the end of the stay or at the latest 7 days after the end of it, after deduction of the indemnities retained for the possible damages noted by the exit inventory. The deduction of the security deposit does not exclude additional compensation in case the costs exceed the amount of the security deposit.
A security deposit may also be requested by Camping Les Chapelains for stays on pitches, such as, for example, group stays. In this case, the security deposit will be returned to the CUSTOMER at the end of the stay or at the latest 7 days after the end of it, after deduction of the indemnities retained for any damage caused to the common facilities and notified by email to the CLIENT in the 3 days following the end of the stay. The deduction of the security deposit does not exclude additional compensation in case the costs exceed the amount thereof.
3.7 INTERNAL REGULATIONS AND SAFETY INSTRUCTIONS
Anyone present on the campsite must be aware of and comply with the Safety Instructions and the Internal regulations. Failure to do so may result in the final exclusion without refund or compensation.
The CLIENT is obliged to inform the Camping Management of the possible visitors who would come to visit him. Visitors must report to the reception desk upon arrival and state the identity of each person.
ARTICLE 4: RATES
For bare pitches, the rates of the stay include the enjoyment of the rented pitch as well as the free access to the sanitary facilites of the campsite.
For accommodations, the rates of the stay include water, electricity and gas under normal conditions of use, free access to the sanitary facilities of the campsite, as well as the enjoyment of the rented accommodation with all the equipment specific to this accommodation as indicated on the Camping’s website at the time of reservation.
Any abnormal or disproportionate use of equipment may be subject to additional billing.
In the same way the Camping will be able to carry out an additional invoicing if the CLIENT has caused a disturbance to the campsite, caused damage to the rented goods, or for non-respect of the internal regulations, in respect of damages.
The services offered by the Camping are provided at the rate in force on the website www.chapelains.com according to the estimate, when the reservation has been confirmed by the Camping. The price of the services is indicated in euros, including VAT. The customer’s attention is drawn to the fact that the tourist tax is not included in the price.
These rates are firm and non-revisable during the validity period, which extends from the opening of bookings until the annual closure of the campsite. The Camping reserves the right, outside this period of validity, to modify the prices at any time.
The provision of optional services, as for example, this being not exhaustive, the rental of equipment, supply of bed linen and bath, catering, will give rise to a supplement of price according to the price in force on the website www.chapelains.com.
ARTICLE 5: PAYMENT TERMS
The payment of the services is carried out by transfer, check, ANCV checks, credit card, cash or via a credit card payment platform chosen by the campsite. This last payment method does not give the Camping’s website the definition of a commercial site, as the website is a booking platform.
No discount will be granted by the Camping.
ARTICLE 6: RIGHT OF WITHDRAWAL
According to article L221-28 of the Consumer Code, given the nature of the services provided, the customer does not have a withdrawal period. The contract is concluded definitively upon acceptance of the quote by the CLIENT as specified in Article 2.
ARTICLE 7: OBLIGATIONS
7.1 CLIENT OBLIGATIONS
The CLIENT undertakes to respect the number of persons indicated in his reservation. The number of people occupying an accommodation or camping pitch can not exceed the capacity indicated on the website www.chapelains.com, except with express agreement of the Camping.
The CLIENT agrees to strictly comply with the internal regulations. Any transgression by the CLIENT or the persons accompanying it incurs the responsibility of the CLIENT.
7.2 OBLIGATIONS OF THE CAMPING
The Camping undertakes to make its best efforts to enforce the internal regulations and to stop the troubles that could affect the smooth running of the stay of the CLIENT.
ARTICLE 8: CLAIMS
Complaints concerning the progress of the stay must be brought to the attention of the Camping Management as soon as possible. The Camping Management will strive to find a solution quickly.
ARTICLE 9: FORCE MAJEURE
The Camping declines any responsibility for disruptions, interruptions or impediments of stay caused by events that could be qualified as force majeure.
Force majeure is qualified by any event beyond the control of Camping and that could not reasonably be expected at the conclusion of the contract and whose effects can not be avoided by appropriate measures.
Are understood as case of force majeure: the meteorological conditions preventing the realization of the service, the acts of any civil or military authority, de facto or of right, war mobilization, revolt, total or partial strike, fire or flood, administrative closure, accidents, riots, interruption or delay of the means of transport, made by any third party, including the CLIENT or any other circumstance having an external cause and preventing it directly, this list not being exhaustive. Any event meeting the definition may be qualified force majeure. In case of occurrence of an event qualified force majeure, the Camping reserves the right to suspend its obligations, without any prejudice or claim for damages be imputable. If the event of force majeure is only temporary, the obligation is suspended, unless the resulting delay does not justify the termination of the contract. If the impediment is final, the termination of the contract may take place by operation of law and the parties are released from their obligations.
ARTICLE 10: IMPREVISION
The theory of the unforeseen provided in Article 1195 of the Civil Code is excluded from all service contracts, regardless of the form, concluded with the Camping.
ARTICLE 11: LIABILITY
The Direction du Camping can not be held responsible for theft, damage or accidents occurring to the personal property, equipment or vehicles of the CLIENT during his stay. The CLIENT is obliged to take out liability insurance to cover this risk.
The CLIENT is responsible for any disturbances that may occur on the site he occupies or in the accommodation he rents during his stay.The responsibility of the Camping can not be engaged in this respect. Visitors are under the full responsibility of the CLIENT whom they visit.
The Camping is responsible for the internal infrastructure and undertakes to make its best efforts to maintain and ensure the safety of the CLIENT during the stay, except in cases where the CLIENT, the people or things he has in his care came to be the author of the damage.
ARTICLE 12: SECURITY
Any malfunction of appliances and electrical or gas equipment or water service must be immediately reported to the campsite reception. In all cases, the CLIENT must comply with the Safety Guidelines posted in the accommodations or the internal regulations.
The use of bunk beds is prohibited for children under 6 years old.
The use by the CLIENT of electric barbecues, planchas, hotplates, barbecues with charcoal is strictly forbidden in the campground, as well as in the ramière, at the edge of the river, or on the bed of the river.
Gas barbecues with a lid are allowed. The Camping Management reserves the right to temporarily prohibit their use in case of just cause. Any open fire is strictly forbidden in the campground, in wild areas, at the edge of the river, or on the bed of the river.
ARTICLE 13: APPLICABLE LAW
These General Terms and Conditions of Sale and the transactions resulting therefrom are governed by and subject to French law. In cases where they are translated into one or more foreign languages, only the French text would prevail in case of dispute.
ARTICLE 14: DISPUTES
14.1 COMPETENT COURT
All disputes to which the sales transactions concluded under these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been resolved between the Camping and the CLIENT will be submitted to the courts of Valence (Drôme), place where the service has been performed.
14.2 CONSUMER MEDIATION
The CLIENT is informed that he can, after having made a written claim with no result, resort to consumer mediation, in particular with Medicys, for disputes arising from the sale or the provision of service between the CLIENT and the Camping. The use of consumer mediation is free of charge and the costs are borne by the Camping.
The CLIENT can contact the consumer ombudsman: by Internet on the site www.medicys.fr, by mail: email@example.com, by postal way: 39, avenue F.D Roosevelt 75008 PARIS, by telephone: 01 49 70 15 93.